REFUNDS & EXCHANGE POLICY

Any purchase on our website can be returned within 14 days of purchase. All packaging of the cigar boxes or sleeves must be kept as it arrived. Once the packaging of the cigars is open in any way shape or form, the return will be voided.

For exchanges please contact us through our contact form and we will send you instructions as to how to send the package back to us. Thereafter, once we receive your package we will process the exchange for the your chose new merchandise.

Allow 1 to 2 weeks for processing and be aware that all shipping costs will be charged extra at the regular priority rate of the current rates of the USPS at that moment

SHIPPING POLICY

All merchandise will be processed for shipment as it arrives from our website. Anything that arrives after 2pm EST, will be shipped the following business day. Any merchandise purchased after 1pm EST on a Friday will ship by the following Monday.

Shipping charges are subject to change according with the USPS rates. Also, depending on the type of shipping service you choose.

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CONTACT

1000 Brickell Ave

Miami, FL 33131

Ph:  (305) 331-5885

support@robone305.com

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